Free Shipping Within the U.K

Celebrating 10 Years of Cloud Slipper

Welcome to Cloud Slipper.

This year marks our 10-Year Anniversary, and we’re celebrating with limited-time anniversary pricing across the store.

Discover standout styles, seasonal favorites, and exclusive offers while they last.

14-Day Returns
Free UK Shipping
UK Consumer Rights
Tracked Delivery
Have a question?

We ship within the United Kingdom only. Orders are processed in 1–2 business days, then dispatched with:

📦 Standard: 3–7 business days (Free) ⚡ Express: 2–4 business days (£9.95)

A tracking email is sent once your order has been dispatched. Weekend and public holiday orders are processed the next business day.

Yes — free standard tracked shipping on all UK orders, no minimum spend required. Express shipping is available for £9.95. All shipping options and costs are shown at checkout before payment.

We accept returns within 14 days of delivery. Items must be unused, undamaged, and returned in their original packaging. We provide free returns on eligible items.

Under the UK Consumer Rights Act 2015, you are entitled to a replacement or refund for any faulty or misdescribed item. We do not offer exchanges.

Email support@thecloudslipper.co.uk with your order number to start a return.

Once we receive and inspect your return, your refund will be processed within 5–7 business days to your original payment method. You'll receive a confirmation email once issued.

Our sizes are in UK sizing and run true to size. To measure your foot:

  1. Stand on paper and trace your foot outline
  2. Measure heel to longest toe in centimetres
  3. Match to the Size Chart — when in doubt, size up

Use the 📏 Size Chart button on this page for the full UK / EU / US conversion table. Not sure? Email us before ordering.

We accept all major payment methods — all transactions are processed securely and we never store your card details.

Visa & Mastercard American Express Apple Pay Google Pay Shop Pay PayPal

We're sorry to hear that. Please email support@thecloudslipper.co.uk within 48 hours of delivery with your order number and clear photos of the issue.

Under the UK Consumer Rights Act 2015, you are entitled to a repair, replacement, or full refund for faulty goods. We cover all return shipping costs in these cases.

Once dispatched you'll receive an email with your tracking number and a direct link to follow your delivery. If you haven't received tracking details within 2 business days of ordering, please check your spam folder or contact us.

Our team is available Monday – Saturday, 9:00 AM – 6:00 PM (UK time). We aim to reply to all enquiries within 24 hours on business days.