Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQ) – Cloud Slipper UK
Last Updated: 26 November 2025
If you have a question, you may find the answer below. If not, feel free to contact us at support@thecloudslipper.co.uk and our team will be happy to assist you.
Do you ship outside the United Kingdom?
Currently, we ship orders within the United Kingdom only. International shipping is not available at this time.
How long does delivery take?
We offer standard tracked delivery. Most orders arrive within 3 to 8 business days after dispatch, depending on your location.
Please note that delivery times may vary due to courier delays, weather conditions, public holidays, or peak shopping periods.
How can I place an order?
Browse our collections, add your preferred items to the cart, and proceed to our secure checkout. You will receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept major debit and credit cards (Visa, MasterCard, American Express), as well as Apple Pay, Google Pay, Shop Pay, and PayPal. All transactions are securely processed through trusted payment providers.
Is your website secure?
Yes. Our website uses SSL encryption to protect your personal and payment information. Payments are securely processed by Shopify and other certified payment providers.
I did not receive my order confirmation email. What should I do?
Check your spam or promotions folder. If you cannot locate the email, contact us at support@thecloudslipper.co.uk and we will verify your order details.
Can I track my order?
Yes. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to follow your parcel.
What if I entered the wrong shipping address?
If you notice an error in your shipping address, please contact us as soon as possible at support@thecloudslipper.co.uk. We will attempt to correct it if your order has not yet been dispatched.
What is your return policy?
We accept returns within 14 days of delivery for unused and unworn items in their original packaging. We do not offer exchanges, but we provide free returns for eligible items. Please refer to our Returns & Refunds Policy for complete details.
Contact Information
Cloud Slipper UK
Ariel Way,
London W12 7GF
United Kingdom
Email: support@thecloudslipper.co.uk
Phone: +44 20 3371 2300
Company number: 04590040
Customer Service Hours: Monday to Saturday, 9:00 AM – 6:00 PM (UK time)
Please note: This address is used for business correspondence only and is not a return drop-off location. All returns must be arranged via email before sending any items.
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